LGB requires a receipt or invoice with every warranty claim. Therefore, we ask that you also provide us with a photo or an electronic file or photocopy of the proof of purchase, which includes the date that the item was purchased on and the item number and date of purchase.
You may expedite the process by calling our Customer Service Department at 1 (800) 487-2467 between the hours of 8am - 5pm Central time or e-mail us at email@example.com, to request a Return Authorization Number. You may also call after hours and leave a message on our night voicemail box. We will return your call within 1-2 business days.
Please send the return to us using the following address:
WALTHERS RETURNS DEPARTMENT
ATTN: MÄRKLIN/TRIX/LGB SERVICE
5619 WEST FLORIST AVENUE
MILWAUKEE, WI 53218-1622
It is recommended that all items be sent insured. All incoming freight charges are the responsibility of the consumer.
To find an authorized LGB repair shop in your area when the warranty (outlined above) does not apply, click here
LGB is the world's first G scale (1:22.5) model train and the first model railroad for indoors and outdoors. Constructed of high-quality, weather-resistant materials, LGB is a complete system of locomotives, freight and passenger cars, more than 35 sections of track, signals, catenary, bridges and figures - everything you need to build your own garden railroad.
Regular hours are Monday-Friday 10-6, Saturday 9-1. Closed Sunday & all major holidays.
Summer hours (Memorial Day - Labor Day) Tues-Fri 11-6, Sat 9-1. Closed Sun, Mon & all major holidays.
5619 West Florist Avenue, Milwaukee, WI 53218
- Get directions.