Closed on Thursday, November 22nd, Monday, December 24th, Tuesday, December 25th and Tuesday, January 1st

Customer Service can help you with the following:

  • Price & Availability
  • Order Inquiries
  • Order Issues
  • Order Tracking
  • Returns

Need to talk to a real person?

Contact our Customer Service Department at 1-800-4-TRAINS (1-800-487-2467). Because they're real people who have to go home at night, our Customer Service reps are available Monday through Friday, 8:00am to 4:30pm, Central Time. If you're calling internationally, please call 414-527-0770.

If your question can be sent by e-mail, use this simple form, and we'll be back in touch as soon as possible. Any details you have will help us to help you.

Customer Service