Order Charges

The subtotal above may include backordered items. Your account will only be charged for merchandise shipped, and your tax and shipping costs will be based on merchandise shipped.

Oversized Shipments

Oversized item fees still apply to orders that qualify for free standard shipping.

Backorders

Backorders are billed at the price they were backordered at and billed to the credit card used on the original order. We will guarantee the price of backorders for 6 months from the time of order. You can review and manage your backorders on the "Current Backorders List" page of your Account Dashboard.

Domestic Backorder Shipping Charges

We will hold your merchandise until the value is $20.00 or more and then ship it to you at a Standard Shipping fee of 10% of the order value. This fee ranges from $3.00 minimum to $5.50 maximum. Yardmaster's Club members receive FREE Standard Shipping on Backorder shipments of $20.00 or more that ship during membership. You can choose to have backordered merchandise valued at less than $20.00 shipped to you as it becomes available with a $3.00 Standard Shipping fee per shipment. All backorders will be sent via Standard Shipping.

International Backorder Shipping Charges

We will hold your merchandise until the value reaches USD$50.00 and then ship to you at the standard international shipping rates, plus a $7.50 handling fee. You can also choose to have us ship backorder merchandise under $50 for a $12.50 handling fee per shipment.

Shipping Restrictions

Hazardous materials, such as alcohol based paints, solvents, resins and paint removers can only be shipped via Standard Shipping and can only be shipped to the contiguous U.S. In addition, some manufacturers have other shipping restrictions which will be applied as required.

Questions

Please contact us at custserv@walthers.com or 1-800-487-2467, Monday through Friday, 8:00am to 4:30pm, Central Time. If calling from outside of the U.S., Canada or Mexico, please call 1-414-527-0770.