Parts & Warranty can help you with the following:

  • Parts Missing From a Kit
  • Repair of a Locomotive*
  • Status of a Repair
  • Parts Availability
  • Warranty Inquiries

* A repair service is available for Walthers brand products. For all other brands and warranty claims, please select "Customer Service".

If you have not registered your product go here.

For Parts Availability or Warranty Claims, please provide the following information.

Warranty Claims

Note: If the manufacturer of your product is not listed then please contact the shop where the item was purchased or the manufacturer directly. If you purchased the item directly from Walthers, and it is not listed, contact Customer Service or call us at (800) 487-2467.

The warranty extends to the original owner. Walthers reserves the right to request a copy of a dated sales receipt. View the full warranty here.